Welcome to the experience economy. Visuals play a critical role in triggering ‘decision making’ during a customer’s journey while purchasing/renting a property.
We understand what an end user wants to see
General Questions
Q: Do I need to do anything special to get my listing ready for the shoot?
We recommend that you stage / setup the home as you would for your VIP Guests or open house or viewing. Pack away clutter, clean and tidy the home, and put away any pet accessories. To avoid privacy concerns, we recommend that sellers also pack away any personal photos or other items that show family members’ names or images. Landlord, Sellers, Tenants, the kids, family members, tradespeople (e.g., painters or plumbers), pets or other photographers/ videographers should not be present during the shoot.
For everyone’s safety, all pets must be secured. Please keep in mind that we charge a fee for cancelling and rescheduling, so check with your seller / landlord / tenant at least 24 hours prior to your appointment to verify that the property is ready for shoot.
Special instructions for 360 shoots:
The way Graey Studios 360 software builds the 360 model, it is essential that nothing about the home be changed during the shoot because this can interfere with the 360 scanning process. For example, the camera may not scan or build the model properly if someone closes a door, moves a decorative item, or wanders into the frame. If your shoot includes a 360 model, please make absolutely certain that no people or pets will be in the home during the shoot.
Q: What happens if the weather is cloudy, dusty or rainy during my shoot?
If you believe the weather will interfere with your shoot, please call your friendly Account Manager to discuss options. Note: Shoots cancelled/ rescheduled for weather reasons in advance will NOT incur a fee.
Q: What is your cancellation policy?
A: You may cancel or reschedule your shoot free of charge up to 4 hours before the appointment time. Shoots cancelled or rescheduled within 4 business hours of the appointment time will incur a fee equal to 20% of the shoot cost.
Q: How long should I expect my appointment to last?
A: Please allow time based on the following guidelines:
- Approximately 45 minutes per 1,000 sq. ft. for video and photos
- Approximately 1 hour per 1,000 sq. ft. for 360 only
- Approximately 1.5 hours per 1,000 sq. ft. for video, 360, and photos
Q: What parts of each property does your artists film / scan / photograph?
A: Our artists capture the finished living areas inside the main residence. They also capture the front and back of the home, plus the yard and any exterior features (e.g., a pool) immediately surrounding the main residence. Video or photos for very large homes may not include small rooms such as half-baths. Add-ons are available for areas such as garages, unfinished spaces, outdoor garden area, guest houses, or neighborhood amenities for free upon client request.
Q: My seller doesn’t want to include the entire home in the 360 model. Can you skip all or part of certain rooms?
A: Graey Studios 360 VR models are designed to represent the entire home in great detail. For the reasons that we work on professional 360 equipment and software, we don’t obligate that you wait until the entire home is completely ready to schedule your 360 shoot. Another option is to book a video or photo shoot, which will allow us to “shoot around” unfinished portions of the home.
Q: The Seller / Landlord / Property Developer has made changes in one of the rooms. Can you reshoot it?
A: Yes, we can do a re-shoot/ re-edit for a fee.
Q: When will I receive my finished 360 VR Walkthrough / Photos / Videos?
A: Our standard turnaround time is 24 hours for photos, 48 hours for video, and 96 hours for 360 floor plans scans.
Q: Will you edit my photos?
A: All Graey Studios 360 photo-shoot include photo editing such as color correction, cropping, and alignment. Additional editing is available. Please note that we are able to make significant alterations to the property or to permanent fixtures of the surrounding area (such as paint colors, cracks or stains, landscaping, or power lines).
Q: I have some additional photos / 360 VR Walkthroughs / HD Videos of the property that I would like to use?
A: Submitted photos must have a resolution of at least 1920 x 1080 and should not be watermarked “Submitted by the Agent.” If your submitted photos were taken by a third party (e.g., a friend, relative, or non-Graey Studios 360 photographer), they must be accompanied by a release giving Graey Studios 360 permission to post them on your behalf.
Q: I am re-listing a home / property that was originally marketed using Graey Studios 360 photos / 360 / video. Can I re-use the content for re-listing?
A: If you are the agent who originally hired Graey Studios, you may reuse Graey Studios content.
Note: It is a violation of copyright to use Graey Studios 360 content without permission from Graey Studios 360. Also, using such content without permission from the agent who originally purchased it may violate other regulations, such as those established by local property listing websites, social media platforms, press, publishing houses, online media regulators, RERA etc.
Q: Will you make a slideshow from my photos?
A: Video and 360 offer a much more immersive experience that makes slideshows unnecessary. However, if you may still require a slideshow video we could offer it
Q: Do you offer Drone photography / videos?
A: Yes, we do! And we check all the regulatory boxes to keep things safe, legal, and professional.
Q: How do I download my Graey Studios content?
A: Photos + Videos + Graphic Design work: We upload ‘ready to post photos / videos’ for all the completed shoots on the allocated ‘Google Drive – Shared folder’ you created for us or we shall send you the content via WeTransfer / DropBox that can be downloaded & saved directly at your end.
360 VR 360 Virtual Reality Tours are cloud-hosted on our Servers or your servers if requested. You can easily embed the 360 Scan / 360 model on your website using a simple embed-link provided by us (on request).
Technical Issues & Specifications
Q: Are there different steps for viewing my photos on a PC or a Mac?
A: No. Regardless of whether you are on a PC or Mac, the steps to view your photos are the same.
Q: What are the resolutions for video and photos?
A: Resolutions vary by file type.
SD video is 854 x 480
HD video is 1280 x 720
4k video is 3840 x 2160
Web-resolution photos are 1152 x 768
Hi-resolution photos are 3600 x 2400
Q: I ordered high resolution photos. Why are my files smaller than I expected?
A: Resolution and file size are not the same thing. Resolution simply refers to the number of pixels in an image. File size is a combination of resolution and the amount of data stored with the image.
All Graey Studios 360 high-res photos contain 8688 x 5792 pixels, which is the industry highest resolution in the market. The amount of data, however, varies by photo. Photos of simple, neutral-colored rooms with uniform lighting have less data. Photos of rooms with lots of furniture, bright or contrasting colors, and uneven lighting have more data.
In addition, we compress photos and convert them to JPEG format before delivery. This reduces the file size so you can more easily download and upload your photos, but it does not hurt resolution or overall image quality.
Surely we can share the Raw Photos if needed as per client request.
Q: Why won't my video play on my property webpage?
A: Graey Studios 360 makes every effort to ensure that your webpage will work on a variety of devices and browsers. However, some older devices and browsers are not compatible with current methods for playing Internet video. Please see below for a list of compatible and non-compatible browsers and operating systems. If you are using a non-compatible browser or operating system, switching to a compatible one should take care of the problem. If it doesn’t, please call your friendly Account Manager at +974 – 33613194.
Non-Compatible
- Windows XP operating system (discontinued and no longer supported by Microsoft)
- Internet Explorer, versions 8 and earlier (discontinued and no longer supported by Microsoft)
- Firefox for Mac
Compatible
- Windows Vista and later operating systems
- Mac OS
- Google Chrome Safari
- Internet Explorer, versions 9 and later
- Firefox for Windows
Q: Why is my video stopping and starting?
A: Your Internet connection may be slow or unstable. We recommend testing your Internet speed and connectivity at http://myspeed.etisalat.ae/ or http://www.speedtest.net/. If you have verified that your Internet connection is fast and stable but are still having problems, please call +974 – 33613194.
Q: Why is my video blurry, choppy etc.?
A: You may be watching it in SD (standard definition), not HD (high definition). Our website, Agent Portal, and branded/unbranded webpages use responsive design, which means they automatically play your video at the resolution that is most appropriate for your Internet connection. For most people, this means the video automatically plays in SD. If you would like to watch your video in HD, simply click the HD button at the bottom right of your video player or hit settings icon in Google Drive or YouTube and select Quality as 720p or 1080p or 4K.
360 VR Scan I 360 Virtual Reality Tours
Q: What is the difference between a full-motion walkthrough video tour and a 360 VR 360 Virtual Tour?
A video tour is a guided tour of the property for sale/ villa for sale or rent. Once the buyer / tenant / landlord / seller / event planner / marketing director / Head of Marketing / Digital Marketing Manager / E-Commerce Manager click the play button, the video takes them through the property without requiring any manual navigation.
A 360 Scan Virtual Reality Walkthrough model is like a self-navigation tour that allows the buyers / tenants / landlords / event planners / hotel guests / holiday homes rentals guests to manually navigate and explore the property at their own pace in a fully immersive virtual reality 360 experience to move through the home. 360 VR Scan models also include a floorplan and “dollhouse” view so the buyers can see the entire property in a quick glance.
Q: My 360 model is of a multi-floor home, but I can only see one floor when I view the model. Where are the other floors?
Graey Studios 360 Services Scan offers a feature that allows you to view the property’s individual floors one at a time or all together. Once you hit the play button to explore a 360 VR model. At the bottom left of the screen click on floor plan icon to change between floors or you can manually navigate different floors using staircase markers
Q: Can I visualize my Graey Studios 360 360 VR 360 Virtual Tours I Photos I Videos?
A: Absolutely! You can do this one of three ways:
- Photos + Videos
- Laptop / Desktop – Directly upload the files from the folder you have saved in.
- Mobile – Open Google Drive App – click ‘Shared with me’ button. Open ‘Graey Studios 360 folder’ then select specific month folder to access all your completed projects. Open the said project folder choose the photo or video file you wish to upload on social media. Hit the 3 dots icon & choose ‘Open In button’ to Upload photo or video files.
- Open the specific social media platform on desktop or via app on your mobile & upload the files directly from your photo library or browse & upload from the specific folder you have saved files in.
- 360 VR 360 Virtual Tours Dubai – Click the link we sent. Hit the play button once your 360 Virtual Reality model has started. Hit the share button, simply copy and paste the link in your status update or wall
Popular social networks accept rich media content created by www.Graey Studios 360.com as it’s as per standard specifications. Including YouTube, Vimeo, Facebook, Twitter, Instagram, Pinterest, LinkedIn, your own website and most blog sites.
Q: How do I share my Graey Studios 360 360 VR Scans I Photos I Videos on my listing portal or website?
A: Graey Studios 360 currently offers the following integrations:
- 360 VR Walkthrough can be easily embedded on your own website using the embed code provided by us.
- Upload via CRM (Propspace, MyCRM, MasterKey, BrokerPad CRM or any custom CRM)
- Upload via portal backend admin access (Propertyfinder, Dubizzle, Justproperty, Bayut, ZoomProperty etc.)
- Your website manager can upload on your website.
360 VR 360 Virtual Reality Tours can be easily shared via a simple link generated from the share button.